Exchange Policy

  • CloudWalker does not offer refunds on any products.
  • CloudWalker does not offer exchanges on discounted items.
  • CloudWalker does honor non-cannabis product exchanges for full price items within 7 days of purchase. After returning a defective product, guests are eligible to receive an exchange on full price, non-cannabis replacement item of the same value, or less, if applicable.
  • Exchanges must be processed at the store location the product was originally purchased from.

When are guests eligible for exchanges?

  • Guests who have received a non-cannabis, defective product from CloudWalker have the right to an exchange. Cannabis items that are not eligible for exchange include all cannabis smokeables, cannabis edibles, cannabis supplements, cannabis topicals.
  • The product must have been defective upon the time of the sale for the exchange to be processed.
  • We do not process exchanges for products that have been damaged/used by the guest, this includes wear, stains, odor or any condition that would prevent the item from being sold as new.
  • We do not offer exchanges for products for non-tangible reasons, i.e. flavor, color, taste, etc.

How to initiate an exchange?

  • For in-store purchases, please return the product in its original packaging (with the original barcode still attached) to the store you originally purchased it from. We will not be able to accept returns at any alternate locations. The original receipt for the item(s) being exchanged is required and must be presented at time of exchange processing.
  • For website purchases, please ship back the defective item, including a corresponding printed receipt, to Cloudwalker at 1629 4th St NW, Albuquerque, NM 87102. On the printed receipt, please note the item you would like to exchange it for. The item must be the same value or less. CloudWalker does not offer shipping compensation for exchanged items.